Terms of Service - Jawabwala for Institutes

1. Introduction and Acceptance of Terms

Welcome to Jawabwala for institutions, an AI-powered education platform operated by Opinionated Panda Private Limited ("we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our platform, including our website, mobile applications, and related services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use our Services.

2. Eligibility and Account Requirements

2.1 Institutional Use

Jawabwala is designed for use by educational institutions and their authorized users. Individual access is provided through institutional subscriptions.

2.2 Age Requirements

• Users must be at least 13 years old to create an account
• Users between 13-18 years old must have parental/guardian consent
• Institutions are responsible for obtaining necessary consents for minor users

2.3 Account Creation

To use our Services, you must:

• Provide accurate, current, and complete information
• Maintain and update your information as needed
• Maintain the security of your account credentials
• Be responsible for all activities under your account
• Notify us immediately of any unauthorized access

2.4 Account Authentication

We support multiple authentication methods including email/password and social sign-in options (Google, etc.). When using third-party authentication, you must comply with their terms of service and can revoke access through their account settings at any time.

3. Institutional Subscriptions

3.1 Subscription Model

Jawabwala operates on an institutional subscription basis. Access is provided to:

• Educational institutions (schools, colleges, coaching institutes)
• Authorized administrators, teachers, and students of subscribing institutions

3.2 Subscription Terms

• Subscriptions are annual unless otherwise specified
• Pricing is determined based on institution size and requirements
• Payment terms are specified in individual institutional agreements

3.3 Free Trials and Beta Access

• We may offer free trials or beta access at our discretion
• Terms and duration will be specified at the time of offer
• We reserve the right to modify or terminate trial/beta programs

4. Use of Services

4.1 Permitted Use

You may use our Services to:

• Access AI-powered tutoring and educational tools
• Submit assignments and receive automated feedback
• Interact with AI for doubt solving and personalized practice
• Manage educational content (for authorized teachers/administrators)

4.2 Prohibited Conduct

You may NOT:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Use the Services for unauthorized commercial purposes
• Attempt to reverse engineer, hack, or compromise our systems
• Upload malicious code, viruses, or harmful content
• Harass, abuse, or harm other users
• Impersonate others or misrepresent your affiliation
• Scrape, mine, or extract data without authorization
• Use the Services to cheat or engage in academic dishonesty
• Share account credentials with unauthorized users
• Circumvent usage limits or access restrictions
• Use automated systems (bots) without authorization

4.3 Academic Integrity

• Our AI tools are designed to assist learning, not replace it
• Users are expected to use our tools ethically and honestly
• Institutions may set their own policies regarding AI tool usage
• We are not responsible for academic integrity violations

5. Content and Intellectual Property

5.1 Your Content

You retain ownership of content you submit ("User Content"). By submitting content, you grant us:

• A worldwide, non-exclusive, royalty-free license to use, store, process, and display your content
• The right to use your content to provide and improve our Services
• The right to use anonymized content for research and development

You represent that:

• You own or have rights to submit your content
• Your content does not violate any laws or third-party rights
• Your content does not contain harmful or inappropriate material

5.2 Our Intellectual Property

All aspects of our Services, including:

• Software, code, and algorithms
• Design, layout, and user interface
• Logos, trademarks, and branding
• Educational content we create
• AI models and training data we develop

are owned by Opinionated Panda Private Limited and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our written permission.

5.3 Third-Party Content

Our Services may include third-party content or links. We are not responsible for third-party content and do not endorse it.

5.4 AI-Generated Content

Content generated by our AI tools:

• Is provided for educational purposes
• May not be entirely accurate and should be verified
• Is subject to the same license terms as other service features
• Should be used in accordance with academic integrity policies

6. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains:

• What information we collect
• How we use and protect your information
• Your rights regarding your data
• How we comply with privacy laws

By using our Services, you consent to our data practices as described in our Privacy Policy, available at jawabwala.com/legal/privacy-policy.

7. Payment and Billing (Institutional)

7.1 Subscription Fees

• Fees are specified in institutional agreements
• Prices may be changed with 30 days' notice
• All fees are in Indian Rupees (INR) unless otherwise specified

7.2 Payment Terms

• Payment is due according to the institutional agreement
• Late payments may result in service suspension
• Institutions are responsible for applicable taxes

7.3 Refunds

• Refund terms are governed by our Refund Policy
• Generally, fees are non-refundable except as specified in agreements
• See our Refund Policy for complete details

8. Service Availability and Modifications

8.1 Service Availability

• We strive for 99.9% uptime but cannot guarantee uninterrupted access
• We may perform maintenance, resulting in temporary unavailability
• We will provide advance notice of planned maintenance when possible

8.2 Service Modifications

We may:

• Add, modify, or remove features
• Update our AI models and algorithms
• Change service specifications
• Discontinue features or the entire service with 30 days' notice

8.3 No Warranties

Our Services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied, including but not limited to:

• Warranties of merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy or reliability of content

9. Limitation of Liability

9.1 Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• We are not liable for indirect, incidental, special, or consequential damages
• Our total liability is limited to the fees paid by your institution in the past 12 months
• We are not responsible for third-party actions or content
• We are not liable for data loss (though we maintain backups)

9.2 Educational Outcomes

We do not guarantee:

• Specific learning outcomes or academic improvement
• Accuracy of AI-generated feedback
• Suitability for specific educational standards
• Compliance with all institutional policies

9.3 User Responsibility

You are responsible for:

• Your use of our Services and any consequences
• Backing up important data
• Verifying AI-generated content
• Compliance with your institution's policies

10. Indemnification

You agree to indemnify and hold harmless Opinionated Panda Private Limited, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of the Services
• Your violation of these Terms
• Your violation of any rights of others
• Your User Content

11. Termination

11.1 By You

• Individual users can deactivate their accounts at any time
• Institutional subscriptions can be terminated according to agreement terms

11.2 By Us

We may suspend or terminate access if:

• You violate these Terms
• Your institution's subscription ends or is terminated
• Required by law or legal process
• Necessary to protect our Services or other users

11.3 Effect of Termination

Upon termination:

• Your access to Services will cease immediately
• We may delete your account and data (subject to our retention policies)
• Provisions that should survive will remain in effect (e.g., indemnification, limitations of liability)

12. Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of India, without regard to conflict of law principles.

12.2 Jurisdiction

Any disputes will be resolved exclusively in the courts of New Delhi, India.

12.3 Informal Resolution

Before filing any legal action, you agree to attempt to resolve disputes informally by contacting us at help@jawabwala.com.

12.4 Arbitration

For institutional agreements, arbitration terms may be specified separately.

13. General Provisions

13.1 Entire Agreement

These Terms, together with our Privacy Policy and any institutional agreement, constitute the entire agreement between you and us.

13.2 Amendments

We may modify these Terms at any time. Material changes will be notified:

• Via email to registered users
• Through a prominent notice on our platform
• With 30 days before the changes take effect

Continued use after changes constitutes acceptance.

13.3 Severability

If any provision is found unenforceable, the remaining provisions remain in effect.

13.4 Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

13.5 Assignment

You may not transfer your rights under these Terms. We may assign our rights to any affiliate or successor.

13.6 Force Majeure

We are not liable for failures caused by circumstances beyond our reasonable control (e.g., natural disasters, war, pandemic, internet outages).

13.7 Export Compliance

You may not use our Services in violation of export control or sanctions laws.

14. Acknowledgment

By using Jawabwala for institutes, you acknowledge that:

• You have read and understood these Terms
• You agree to be bound by these Terms
• You have the authority to accept these Terms
• You are using the Services in compliance with all applicable laws

These Terms of Service are designed to protect both you and Jawabwala. If you have questions about your rights and responsibilities, please contact us.